Privacy Policy
Last Updated: November 20, 2025
1. Introduction
Across The Map ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book our services, or interact with us. We respect your privacy and are committed to handling your personal data responsibly and in accordance with applicable data protection laws.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Payment information (processed securely through third-party payment processors)
- Travel preferences, dietary requirements, and medical information
- Passport information and travel document details
- Emergency contact information
- Any other information you choose to provide in inquiries or communications
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referral sources and search terms
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- •Booking and Service Delivery: To process bookings, arrange travel services, and communicate about your adventures
- •Customer Service: To respond to inquiries, provide support, and address concerns
- •Marketing: To send promotional materials, newsletters, and updates (with your consent, which you can withdraw at any time)
- •Safety and Legal Compliance: To ensure safety, comply with legal obligations, and prevent fraud
- •Website Improvement: To analyze website usage, improve user experience, and optimize our services
4. Information Sharing and Disclosure
4.1 Service Providers: We share information with trusted third-party service providers who assist us in operating our business, including payment processors, accommodation providers, transportation companies, and tour operators. These providers are contractually obligated to protect your information and use it only for specified purposes.
4.2 Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others.
4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.4 With Your Consent: We may share information with third parties when you have given us explicit consent to do so.
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Security measures include encryption of sensitive data, secure server infrastructure, regular security assessments, and restricted access to personal information on a need-to-know basis.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- •Access: Request access to the personal information we hold about you
- •Correction: Request correction of inaccurate or incomplete information
- •Deletion: Request deletion of your personal information, subject to legal and operational requirements
- •Objection: Object to processing of your personal information for certain purposes
- •Portability: Request transfer of your information to another service provider
- •Withdraw Consent: Withdraw consent for processing where consent is the legal basis
To exercise these rights, please contact us using the information provided below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and improve our services. Cookies are small data files stored on your device. You can control cookies through your browser settings, though disabling cookies may affect website functionality.
Types of cookies we use include essential cookies (necessary for website functionality), analytics cookies (to understand website usage), and marketing cookies (to deliver relevant advertising, with your consent).
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking information is typically retained for at least 7 years for legal and accounting purposes. Marketing information is retained until you opt out or request deletion.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take steps to ensure that your information receives adequate protection, including through contractual safeguards and compliance with applicable data protection laws.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
anand@atmacrossthemap.com
Phone
+91 949 501 1534
Address
TC 20/1275, DDRA - 306, Kudappanakkunnu, Thiruvananthapuram, Kerala, India, Pin-695043
Have questions about our privacy practices? We're here to help.